Refund policy

Returns, Refunds & Warranty Policy

At Chemical Co, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept returns within 28 days of the date your order is received.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase.

The following items are not eligible for return:

  • Gift cards

  • Sale or clearance items

  • Individual products purchased as part of a bundle

Items returned in a condition different from how they were received, including products that are used, damaged, missing parts, or not in their original packaging (unless due to our error), will not be accepted for return.

Returning Your Order

Please send your return to:

Chemical Co
PO Box 167
Ormeau QLD 4208
Australia

Please include:

  • Your name

  • Order or invoice number

Once your return has been sent, please email your tracking number to admin@chemicalco.com.au.

Refunds

Once your return has been received and inspected, we will notify you via email of the outcome.

If approved, your refund will be processed back to your original payment method. Please allow up to 5 business days for the refund to be processed after approval.

Please note:

  • Refunds are not available on sale or clearance items.

  • Original shipping charges are non-refundable unless the return is due to our error.

If you have any questions regarding your refund, please contact admin@chemicalco.com.au.

Exchanges

If you would like to exchange an item, please contact admin@chemicalco.com.au.

Exchanges are available within 28 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.

Please note:

  • Return and replacement shipping costs are the responsibility of the customer.

  • Sale or clearance items cannot be exchanged.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact admin@chemicalco.com.au within 14 days of receiving your delivery.

To assist us in resolving your claim quickly, please provide:

  • Your order number

  • Clear photographs of the product(s)

  • Photographs of the packaging, including any visible damage

Claims made after 14 days of delivery may not be eligible for replacement.

Faulty Items

If you believe you have received a faulty product, please contact admin@chemicalco.com.au.

To assess your claim, we may request:

  • Photographs and/or video of the fault

  • Your order details

If the product is confirmed to be faulty and is within the applicable warranty period, we will arrange a replacement or another suitable remedy in accordance with Australian Consumer Law.

Warranty

All Chemical Co hardware is backed by our quality guarantee.

Our Foam Cannons are covered by a 12-month manufacturer's warranty against defects in materials and workmanship under normal use.

If you experience any issues during the warranty period, please contact our team and we will be happy to assist.

This warranty is provided in addition to your rights under Australian Consumer Law.

Order Cancellations

If you need to cancel your order, please contact admin@chemicalco.com.au as soon as possible.

If your order has not yet been packed or dispatched, we will do our best to cancel it.

Unfortunately, once an order has been allocated a tracking number or dispatched, we are unable to cancel or intercept the shipment.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.